SOLUTIONS
xCommerce - ERP + CRM for circular commerce
xCommerce is designed for refill and exchange programs with complex logistics: international multi-provider networks, multi-tenant operations, configurable outbound and inbound flows, and end-to-end tracking.
What it does
- Imports orders from marketplaces, shops, and manual entry
- Manages warehouse: picking, packing, locations, cycle counts
- Handles shipping across multiple carriers with tracking
- Processes returns, exchanges, and refurbishment workflows
- Tracks reusable units (bottles, cylinders, containers) by serial/lot
- Basic CRM: customer accounts, communication history, tasks
What operators expect
- Automation rules, status workflows, SLAs
- Integrations: carrier APIs, marketplaces, accounting software
- Multi-tenant setup with role-based permissions
- Work orders, quality checks, maintenance tracking
- Dashboards: throughput, backlog, shrinkage, cost per cycle
- API and webhooks for custom integrations
Automation
- Auto-routes order and shipping exceptions to the right team
- Flags inventory anomalies and prioritizes cycle counts
- Search across orders, shipments, and customers in plain language
- Suggests next steps and drafts customer replies
Security & scalability
- Tenant isolation, least-privilege roles, and environment separation
- Audit logs for critical actions and configuration changes
- Scalable event-driven processing for high order volume
- Test-driven integration contracts and safe migration tooling
Pricing
Typically per-transaction or revenue share. You pay when it works. We handle setup and support.