PRODUCTS
xRisk - fraud and dispute handling
xRisk flags suspicious orders before they ship and generates evidence when chargebacks come in. You set the rules, we handle the paperwork.
What it does
- Scores orders based on payment, shipping, and history signals
- Routes high-risk orders to manual review
- Handles chargebacks with auto-generated evidence packs
- Logs decisions, overrides, and policy changes
How it works
- Uses device, payment, shipping, and support signals
- Tracks model accuracy and lets you test new rules
- Collects docs, builds timelines, exports evidence
- Learns from outcomes to improve scoring
- Access controls and retention for compliance
AI features
- Risk explanations: why a case scored high and which signals matter
- Evidence drafting: timelines, event summaries, and structured attachments
- Human-in-the-loop: model suggestions with policy gates and approvals
- Outcome feedback loops to improve thresholds and routing
Security & reliability
- Role-based access control, tenant isolation, and sensitive-data retention
- Audit logs for policy changes, overrides, and evidence generation
- Scalable event ingestion for high volume (payments, shipments, behavior)
- Integration contracts and sandbox environments for safe rollout
Pricing
Typically per-case or per-transaction. You pay when it works. We handle setup and support.