PRODUCTS
xTicketing - photo verification for returns
xTicketing handles the verification step before you process a return or exchange. Customers send photos, the system checks them, operators approve or reject with one click. Every decision is logged.
What it does
- Receives tickets from email, forms, chat, or marketplace messages
- Displays photos with navigation for multi-image submissions
- Runs automated checks before you ship anything
- Operators approve, reject, or request more info with templates
- Logs every decision with evidence for disputes
What operators get
- Suggested replies, summaries, and translation
- Routing rules, SLAs, escalations, and approval steps
- Answers grounded in your knowledge base and policies
- Redaction and retention controls for customer data
- Metrics: resolution time, defect types, accuracy
- Connects to your order system, ERP, and email
AI features
- Image-based verification and discrepancy detection (with evidence snapshots)
- Auto-summaries: what happened, what was checked, and what to do next
- Suggested actions with confidence bands (auto-apply only low-risk steps)
- Grounded replies from knowledge base and policy documents
Security & scalability
- Role-based access control and per-tenant isolation
- PII controls: redaction, retention, and least-privilege data access
- Audit logs for decisions, overrides, and template/policy changes
- Integrations tested via contracts: APIs, webhooks, and sandbox environments
Pricing
Typically per-ticket. You pay when it works. We handle setup and support.